Get The Help You Need,
When You Need It
From basic to advanced, technical to functional - our NetSuite customer support team is trained to answer all your NetSuite related questions.
We Help by Delivering a Seamless NetSuite Experience
We use NetSuite for our entire operations. We know how difficult it can be if new issues arise while using NetSuite.
After we implement NetSuite for you, it is our duty to make sure that it works for you. It works in the way you wanted it. And, it works round the clock. 24x7, 365 days.
Often, Your NetSuite users may find some challenges. A new employee may need training. A new procedure may have to be added to the order flow. A new report or dashboard is required.
That's when you need our continued support. That's what we will help you with.
Specially designed NetSuite Support & Training to fit your needs - whether a one-time training event or an ongoing training program onsite, online, for selected users or entire team.
Get extra help with customized reports and advanced analytics as part of NetSuite Support - to drive deeper business insights and tackle complex reporting scenarios.
Our NetSuite support services also entails expert assistance on business-specific customizations and integrated applications to get the maximum value out of your NetSuite ERP.
Evaluate how to take advantage of new functionalities and system updates. Get on-demand technical support for general configurations, security and performance related matters, as part of our NetSuite Support services.
Day-to-day support on NetSuite’s native tools to create, integrate, and maintain high-performing dashboards, data migration assistance and on-going support on other areas.
We can help you validate your NetSuite APIs and integrations and ensure they are up and running accurately with periodic audit and testing.
A Simplified Support Process
Log a Case
KPI Responds
Resolution
Problem Solved
A Winning NetSuite Support Team
Our focus is always to help you to craft a winning solution. A complete solution to scale up your operations. To get most value from the NetSuite system.
1000+
Successful Cases
30+
Support Staff
10000+
Consulting Hours
Our committed team
- Made of NetSuite Experts with years of experience to benefit from
- Believes in continuous knowledge-sharing with customers
- Supported by an in-house team of developers that jump in for any technical assistance
- Enjoy complete visibility of details like available support hours, utilized hours, etc.
- Access month-end reports with case details & resolution summaries.
- Enjoy a 100% success rate in solving any functional/ technical challenges
A Consistent Record of
Excellence and Success
KPI is an Award-Winning NetSuite Partner
for 4 consecutive years
KPI as Your NetSuite Support Partner
We offer end-to-end support services for your NetSuite challenges and cases. We can provide you with Helpdesk. We help resolve and customize issues related to new features, analytics and reports. We can change existing processes or workflow. We can help optimize your system.
You can depend on us!
- Quick Response Times
- Expert Assistance
- Flexible Support
- Support Without Limits
Explore NetSuite Support
Ask a Question
Helping Our Customers Succeed and Grow
Below is what some of our customer have to say
“The assistance and knowledge the KPI team has granted us throughout the NetSuite implementation process, made complex customizations and integrations a lot easier.”
Sanjeev K Sinha
Group CFO, Vanity Kart - Part of NB Ventures Group
“The Implementation team at KPI went beyond standard NetSuite features and helped us design better processes and workflows”
Hillary Pinto
Managing Director, Al Faris Equipment Rental
“KPI gave us the perfect solutions to manage our process effectively, and more importantly, in an automated manner with NetSuite.”
Kashif Rafiq
Managing Director - Al Sharqi Shipping
“KPI’s team is proficient in devising out-of-the-box solutions. Their team leveraged from the practical advantages of NetSuite and we are happy that at the end of the implementation, we got the results we were hoping for.”
Constantine Filipescu
Billing & Collections Manager, Techem Energy Services ME FZCO
“The assistance and knowledge the KPI team has granted us throughout the NetSuite implementation process, made complex customizations and integrations a lot easier.”
Sanjeev K Sinha
Group CFO, Vanity Kart - Part of NB Ventures Group
“The Implementation team at KPI went beyond standard NetSuite features and helped us design better processes and workflows”
Hillary Pinto
Managing Director, Al Faris Equipment Rental
“KPI gave us the perfect solutions to manage our process effectively, and more importantly, in an automated manner with NetSuite.”
Kashif Rafiq
Managing Director - Al Sharqi Shipping
“KPI’s team is proficient in devising out-of-the-box solutions. Their team leveraged from the practical advantages of NetSuite and we are happy that at the end of the implementation, we got the results we were hoping for.”
Constantine Filipescu
Billing & Collections Manager, Techem Energy Services ME FZCO
Frequently Asked Questions
NetSuite Support helps you get the most out of your NetSuite investment. Technical help and support resources to help you maintain your NetSuite solution. Get all the help you need, when you need it.
KPI is a 5-star award winning NetSuite Solution Provider. Our team of NetSuite Consultants have the right experience and expertise in help you. KPI offers end-to-end NetSuite customer support services. We can provide post go-live training and support, consulting, technical as well as functional guidance across every module, or processes.
KPI specializes in both pre- and post-implementation support. We offer maximum ongoing support to customers as part of NetSuite implementation. Post your NetSuite go-live, you have the option to subscribe to all or any of our Support Services based on monthly or yearly Contracts. For more information, please contact our NetSuite Support team on +97144551010 or email us on [email protected]
KPI’s NetSuite Support approach is simple yet effective - Our support team firstly understands and prioritizes issues based on criticality, we then perform a root cause analysis and provide a detailed analysis as well as offer the best applicable solution. We track and record these cases and provide customers with quarterly reports on support cases statuses, recording complete details of all such cases.
Yes, as part of our NetSuite Support services, we provide general and/or customized NetSuite trainings for business departments and/or specific business functions.
You can contact our NetSuite Support team by calling us on +97144551010 or by emailing us on [email protected] .