Business Scenario
SOLAS Group's main challenge was to manage company-wide operations and streamline processes across its multiple subsidiaries in different regions.
Multi-Country and Multi-Contract Management made easy with NetSuite.
“With NetSuite, we were able to get complete automation of our operations and complex processes and customized solution for managing contracts.”
Sanjay Prabhu
Group CEO, Solas Marine Group
Snapshot
About Solas Marine
Solas Marine is a diversified group of companies into marine safety equipment and ancillary services relating to marine craft and equipment, fire-fighting and rescue operations, and facility management. Over the years, Solas Marine Services has evolved as a major service provider in the region into new areas like System Integration, Hydraulics, Cranes, Navigation & Communications for Marine and Oil & Gas Industry.
Location
UAE, Bahrain, Oman, KSA, Singapore, India & Sri Lanka
Industry
Shipping
Employees
501 - 1,000 employees
Applications Replaced
Competitor on-site ERP, Multiple legacy software, Spreadsheets
NetSuite Products Implemented
NetSuite OneWorld
The Solution
KPI focused on delivering a solution that would cater to multiple aspects of the business. Spread of geographies and volume of users required elaborated project management and communication plan. Different modules with intelligent customizations were designed by our team to solve challenges into specific areas of business like: customer contracts, service operations, multi-country operations, multi-faceted reporting and statistical analysis. We were able to achieve outstanding results for Solas Marine.
BEFORE
- Complex business operations spread across multiple geographies and diverse business areas.
- Disparate business system for various operations such as trading, manufacturing, servicing, projects and rentals.
- Complex Customer Relationship Management requirements requiring customer to fill up online forms, upload documents with approval workflows.
AFTER
- Streamlined processes across each of the company’s subsidiaries with centralized control over the operations & financials at the Head Office in Dubai.
- Customized solution implemented for managing Services Division operations which deals into third party Repairs with Contracts, Billing & Royalties.
- Online customer registration process implemented wherein customer receives a secure link to register & upload documents which trigger internal approval workflows to automate the process.
- Customized solution implemented for managing AMC contracts using Case Management in NetSuite.
- Enhanced inventory visibility with tracking and control capabilities to manage every stage from purchase to delivery.
- Customized incident reporting functionality which was not native to NetSuite.
- Complex reporting with automated allocation of Management & HO expenses to respective business areas / subsidiaries achieved.
Working with KPI
“With NetSuite, we were able to get complete automation of our operations and complex processes and customized solution for managing contracts.”
Sanjay Prabhu
Group CEO, Solas Marine Group
The Results
Effective Contract Management
Simplified and automated management of contract involving complex details, making it easier for both customers and vendors. This streamlined approach helps ensure maximum revenue, reducing errors and saving time.
Global Accounting & Consolidation:
Robust and automated financial reporting enabling real-time visibility across multiple businesses in various regions.
Comprehensive Reporting & Analytics
Supporting both global and country-specific requirements, integrated analytics, access logs and workflows, providing the ability to drill down into transaction details. Visual dashboards provide key performance indicators (KPIs) enabling users easily track and manage critical contracts, opportunities for upsell and more.